Online returns within 14 days of the order date listed on your e-Receipt will be accepted at ChargeTop for items that are unused, in original packaging, and with all paperwork, parts, and accessories for credit of the purchase price minus shipping charges. Stripe returns at our ChargeTop online store will credit the Debit or Credit Card that was used to place order with us.
An e-Receipt is required for exchanges or returns of online purchases. Within 14 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made within 14 days will receive a refund to the original method of payment used for the purchase. Returns made between 14 to 21 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded. Returns over 60 days are not eligible for a refund. You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.
To be eligible for a refund on your online purchase you must provide the following:
- Photo ID matching Ship to/Bill to address
- The unused/unworn item in original packaging and with all paperwork, parts & accessories
- The order e-Receipt (printed copy or mobile device display)
EXCEPTIONS TO THE RETURN POLICY
The followingitems are considered FINAL SALE and are not eligible for a refund:
- Clearance (Price Point ending in $0.88)
- Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned
RETURNING AN ONLINE ORDER
As we are maintaining physical distancing at all facilities, processing times may be slower than usual and could take up to 3-4 weeks to process the return and refund. Thank you for your patience and understanding.
ChargeTop reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.